Pros and Cons of Cloud Phone Systems - Coeo Solutions

If you are experiencing poor call quality when using your system, you likely have trouble communicating with customers or employees working remotely or in other office locations.

Link to ITNIOTECH

This can result in poor productivity, lost customers, and reduced revenue if your system does not improve.

A cloud system can be an improvement to your current call service. However, it is good to know the pros and cons of the service before determining if a cloud system is right for your organization.

Coeo has delivered thousands of cloud systems and knows how important a good calling service is to an organization.

We want you to know the pros and cons of cloud systems so you can determine if it is right for your organization.

By the end of this article, you will know what a cloud system is and the pros and cons of the service.

What is a cloud system?

A cloud-based system is a system delivered entirely over the internet.

Cloud-based systems are delivered by a third-party service provider and are connected to the internet rather than a traditional line.

Most cloud systems are managed by the service provider but in some cases, you can manage or partially manage the system in partnership with your service provider.

This allows you to have more flexibility to personalize your solution while not being required to manage the system yourself or manage it with the assistance of your managed service provider.

Pros and cons of a cloud system

There are advantages and disadvantages to having a cloud system. Knowing the pros and cons will help you determine if the service is right for your organization.

Pros of a cloud system

Cloud systems can bring many benefits to an organization. Some of the pros of having a cloud system include:

Low cost

Cloud systems are generally less expensive than other options on the market. This is mostly due to the lack of hardware needed for the system.

Because cloud systems rely on the internet to make and receive calls, there is very little hardware to pay for.

This is an advantage for organizations looking to save costs or looking for many connections.

Since there is no additional hardware needed, your organization will not have to pay as much as some services charge.

Better flexibility

Because cloud systems have no need for a physical connection, only a connection to the internet, you have much more flexibility regarding where you can make and receive calls.

This makes it much easier to make calls in a remote work environment. With traditional connections, it can be much more difficult to make calls remotely since it is much more inefficient to move your .

The lack of physical lines gives you the ability to access your system from anywhere in the world as long as there is a stable internet connection.

Scalability

Cloud systems are highly scalable. Because there is no need for hardware to install with the phones, it is quick and easy to add or disconnect phones when needed.

This can be very beneficial to an organization that is rapidly growing or downsizing.

Because it is so easy to scale your system up and down, your growing or shrinking organization will be able to easily add or take away phones as needed.

Easy management

Cloud systems are easy to deploy, manage, and maintain. With the lack of complex hardware, it is easy to set up and there is little to manage and maintain.

In addition, most of the software that is used by the cloud system is maintained through automatic updates.

This is an advantage to organizations that don’t have an IT function or don’t want to distract their IT organization from other responsibilities because there is little that needs to be managed after deployment.

Cons of a cloud system

With any product or service, there are pros and there are cons. Some of the cons of cloud systems include:

Internet dependency

One of the major disadvantages of having a cloud system is that it depends on a stable internet connection in order to execute quality calls. Cloud systems rely on a good internet connection to operate.

If you have a poor internet connection, chances are you will experience call breakups or even dropped calls.

The company is the world’s best Cloud Call Center supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.

Security concerns

When your organization relies on a public network such as the internet, there will always be security concerns. Making sure to secure your voice network is important to avoid being a victim of a cyberattack.

Next steps to purchasing a cloud system

Now you know what a cloud system is and the pros and cons of the service. This will help you make a better decision on whether this type of service is best for your organization.

Without understanding the pros and cons of a cloud system, you may not know enough about the service to make an educated decision on it.

Knowing the pros and cons allows you to weigh the different issues and determine if a cloud system is right for your organization.

Coeo has delivered thousands of cloud systems to customers and knows how important a good calling service is to an organization.

We want to make sure you have information on cloud systems so you can better understand them before purchasing one.

If you would like to speak with our team to talk about cloud systems or ask any questions you may have you can schedule an appointment.

Now you know the pros and cons of cloud systems. Read this article to learn the differences between on-premise and cloud systems:

Customers these days have become more demanding, thanks to a growing number of digital technologies that make it easier to ask for support, raise a complaint, and track the status of an order. That’s made the contact centre the core of today’s service, and there are several reasons why the tradition on-premise solution may no longer be able to hold things together. Is an old, outdated contact centre keeping you away from addressing your needs and growing your business? In this article, we will be talking at length about the advantages of having a cloud contact centre solution for your business and a few drawbacks that can be easily done away with. Let's learn more.

What is a cloud contact centre?

A cloud contact centre is an internet-based facility that handles all inbound and outbound customer communications for a company.  This solution provides greater flexibility along while also eliminating the cost of infrastructural investment. 

A cloud-based contact centre is a call centre setup that is hosted over the internet (VoIP system). It is easily deployable with a minimum upfront cost. It's a software solution that offers a comprehensive suite of tools and applications which allow you to deliver outstanding levels of customer service. In a cloud contact centre, all inbound and outbound calling operations are run over the internet and it provides uninterrupted customer service through all channels like Voice, , Chat, and Social Media.

Most companies go for a cloud contact centre to reduce their hardware setups cost and minimize the installation to go up and running in less time. But then there is much much more to it than just this.

Gamma has recently launched Horizon Contact, a cloud-based contact centre for small and medium-sized businesses. To learn more about the solution click the below button.

Related article: What is a cloud contact centre? and how it's beneficial for SMEs?

Cloud contact centre advantages

While different businesses see stronger benefits in certain areas comparison to a on-premise solution, 5 general benefits can make a big difference to a business’s bottom line. Let us see how these benefits make a real difference.

1. Easy installation 

Businesses can enhance their cloud contact centre operations with an easy to deploy set up. Installation is very simple when it comes to a cloud contact centre solution. This is especially beneficial for SMBs as they do not have to invest huge capital in infrastructure for a physical work environment.

2. Lower Capital Expenditure required

SAVE A LOT more money with a cloud contact centre. Make your business more compelling with lower Capital Expenditure. This comes with eliminating the need for infrastructure and hardware installation. 

3. Remote working is the need of the hour

With a cloud contact centre, your agents can work across multiple geographical locations and a laptop and strong internet connection will suffice the need for handling all calling operations.

4. Scale your business whenever you want

Increase or decrease employees without any hassle. Expand your business operations, your cloud service provider will take care of hardware management. With a cloud-based call centre you can scale up and down as per your business requirements without worrying about operational costs.

5. Data Security

Are your customers constantly worried about data leakage? Do not worry, a cloud-based contact centre ensures that all your business data is kept secure free from any cyber-attacks.

6. Experience faster deployment of new capabilities

With a cloud contact center, you can add capabilities on the fly, allowing agents to immediately act on new opportunities. Plus you can easily pilot new sales tools and other systems before making a long-term commitment.

Every business, whether small, mid-sized, or large enterprise, needs a cloud contact centre. Setting it up is easy, no calls will be missed and businesses will get the flexibility to operate from multiple locations. While working across geographies, you can place the call server on the company’s premises while the application and database will be on the cloud.

While there are many many more advantages of using a cloud contact centre for your business, like everything else, there are a few drawbacks too. Let us take a look.

Related article : Cloud-based contact centre vs on-premise solution: which one’s better

Disadvantages of cloud contact centre

1. Voice quality might differ

Voice quality depends on the speed and quality of the internet connection. Therefore, places where the internet connection is not the best, your call-quality might suffer.

2. Data visibility and accessibility

Some will urge for an on-premise solution because there is a certain feeling of security knowing the data physically exists just feet away. Others will raise concerns about accessibility in locations with limited bandwidth, arguing that on-premise software with remote VPN capabilities is better than a cloud-based one.

Many factors go into choosing between the right cloud-based solution for your business. Let us help you weigh all of them. Know more about Gamma's Horizon Contact and ensure an enterprise-level experience for your customers. Get started by scheduling a demo today.

Contact us to discuss your requirements of Two-Way Communication Service. Our experienced sales team can help you identify the options that best suit your needs.